Enhance Your Zendesk Agents' Capabilities with SunDevs AI

Empower your customer service with AI-driven virtual assistants and chatbots seamlessly integrated with Zendesk.

AI Virtual Assistants for Zendesk

Key Advantages of Integrating Zendesk with SunDevs AI Conversational Platform

Address critical support challenges with AI-driven solutions that enhance efficiency, engagement, and satisfaction for both your customers and agents.

Free Up Agent Time for Complex Issues

AI chatbots and virtual assistants can handle repetitive tasks such as password resets, account updates, and common FAQs, allowing your agents to focus on more complex and high-value customer interactions.

Deliver Instant Customer Support

Provide instant, accurate responses to customer inquiries through Zendesk, reducing wait times and improving customer satisfaction.

Ensure Uniform Responses Across Channels

With AI-driven chatbots integrated into Zendesk, ensure every customer receives consistent, high-quality support regardless of the channel they use.

Always-On Customer Assistance

Offer round-the-clock support with AI-powered assistants that handle customer inquiries anytime, ensuring your customers always have access to help when they need it.

Equip Agents with Real-Time Support

AI tools integrated with Zendesk provide agents with real-time information and suggested responses, enhancing their productivity and accuracy during customer interactions.

Effortlessly Handle Increased Demand

Easily scale your support capabilities during peak times without a proportional increase in costs by leveraging AI to manage the surge in customer inquiries.


Key Value proposition

By leveraging the synergy between AI-powered virtual assistants and Zendesk's robust customer support platform, businesses can elevate their customer service capabilities, drive operational efficiency, and deliver exceptional experiences across every touchpoint

Integration in Action

Review our list of challenges and solutions available using our Zendesk Integration.


Instant Order Status and Escalation via Virtual Assistant

Challenge: Customer is frustrated that all their items did not arrive and want an immediate answer on their status.

Solution: Using the order number, the virtual assistant presents all items in the order and customer selects which item was missing in the delivery.Ticket can also be tagged for prioritization if escalations is required.

Automated Analytics

Phone-Based User Identification for Seamless Assistance

Challenge: The client has to identify himself every time he writes.

Solution: Using the phone number the virtual assistant has the capacity to recognize the user and provide the information requested.

Use Identification with AI Virtual Assistants
Personalized Campaigns

AI Virtual Assistant for Product and Service Queries

Challenge: The client has doubts or queries about the products and/or services.

Solution: By using a AI powered virtual assistant, the customer can ask any questions they want to the assistant, and the assistant will provide information just as if they were talking to a human.

AI Virtual Assistant for Product and Service Queries

Unlock the Power of AI

Supercharge your Zendesk account with our AI integration and boost your client support efforts.

Discover Seamless Integration with Zendesk


24/7 Claim Support with AI Virtual Assistant

Round-the-clock claim assistance


Get Answers to Common Questions about Integrating Zendesk with SunDevs AI Conversational Platform

How long does the integration of Zendesk with SunDevs AI Conversational Platform take?

The initial setup typically takes 2 to 4 weeks, depending on the volume and complexity of your data and any customizations to your Zendesk setup.

How does the AI integration enhance customer experience in a Zendesk environment?

AI-driven virtual assistants provide instant, accurate responses to customer inquiries, ensuring a consistent and high-quality experience. They work seamlessly within Zendesk to handle common queries, offer 24/7 support, and escalate complex issues to human agents when needed.

How is data security and privacy managed within the Zendesk-SunDevs AI integration?

Data security is a top priority. We use advanced encryption protocols and follow Zendesk’s security standards to ensure that all information exchanged between SunDevs AI and Zendesk is secure and complies with data privacy regulations.

Is the integration compatible with my existing Zendesk workflows and automations?

Yes, the integration is fully compatible with existing Zendesk workflows, macros, and automations. It enhances your current setup by automating routine tasks and providing AI-driven insights without disrupting your existing processes.

What type of technical support is provided for maintaining the Zendesk and AI integration?

We offer comprehensive technical support, including assistance during the initial setup, ongoing maintenance, and troubleshooting. Our team is available to help ensure your Zendesk and AI integration runs smoothly and effectively.

How can the AI integration help reduce operational costs within my Zendesk setup?

By automating repetitive tasks and optimizing workflows, the integration reduces the need for manual intervention, which decreases operational costs. It allows agents to focus on high-value tasks, improving overall productivity and efficiency.

What scalability options does this integration offer for growing support needs?

The integration is designed to scale with your business. Whether you have a small team or a large operation, SunDevs AI adapts to support increased ticket volumes and evolving customer support needs without compromising performance.

Can I customize the AI chatbots and virtual assistants to fit my Zendesk ticketing system?

Yes, our AI chatbots and virtual assistants are highly customizable. You can tailor their responses, conversation flows, and functionalities to align perfectly with your Zendesk ticketing system and business requirements.

Ready to Transform Your Customer Support with Zendesk and SunDevs AI Conversational Platform?

Integrate Zendesk with AI Assistants to enhance customer interactions, streamline operations, and boost efficiency.