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Product Manager


We empower our product teams to solve hard problems – customer problems and business problems – in ways that our customers love, yet work for our business. Our product teams are cross-functional and durable, generally comprised of a product manager, a product designer, and several engineers.

We staff our product teams with the skills necessary to come up with effective solutions that are valuable (our customers choose to buy or use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use) and feasible (our engineers have the skills and technology to implement). While the product designer is accountable for ensuring the solution is usable, and the engineers are accountable for ensuring the solution is feasible, the product manager is accountable for ensuring the solution is both valuable and viable. This means that the product manager must contribute to her product team a solid knowledge of the various constraints of the business – constraints from marketing, sales, service, finance, legal, and privacy are typical examples. The product manager must also contribute to the product team a deep knowledge of our users and customers, and the data about how our customers engage with our products. Finally, the product manager is expected to track industry trends and the competitive landscape as they pertain to her product.

While each member of the product team may be accountable for a specific risk, we look for product managers that understand that consistent innovation is the result of each member of the product team contributing their passion and their ideas. The product manager must collaborate closely with her product designer and engineers to discover effective solutions, and then work together to deliver those solutions to market. While we empower our product teams to figure out the best solutions to the problems that need to be solved, we also hold those teams accountable to the results. Shipping is necessary, but not sufficient. We look for product managers that are not afraid of signing up for results, even when this means they have to work through others to achieve the necessary results. This job, as with the other roles on the product team, is an individual contributor role. You will need to be able to influence your teammates, as well as colleagues, stakeholders, and key executives, through your use of data and logic.

📓 A Day In Your Life As A Product Manager

A common day of your job might start by reviewing during 30 mins the usage metrics of your product to understand what changed in the last hours or making sure nothing is on fire, then you may run a daily scrum meeting to check the status of the tasks, then you may host a meeting with your product team to share insights about a specific new opportunity that will help the team impact in a positive way its OKR, then you may attend a meeting with some stakeholders of the customer facing teams such as customer support, marketing and sales to discover new sources of opportunities or problems to solve, then you have a couple of customer interviews scheduled to understand why certain behaviors are occurring in your product, then you may run walkthrough with a marketing stakeholder to make sure that your prototype meets his business constraints. An Ideally distribution of your time could be: 1/3 customer gathering requirements for roadmap – 1/3 analyzing performance of the current state of the product – 1/3 working with the engineering team.

🌞 What We Look For In You

At SunDevs we are in a growth-stage, we are dealing with US based customers that demand a high level of commitment and observability about the progress of the new features and ideas that we proposed to them. SunDevs is a young company where the average age is between 25-32 yrs, we are young people that learn and move fast, we are implementing several changes across the company including adopting Site Reliability Engineering practices, Outcome Based Roadmaps and Strong Product Teams culture. We don’t have to many senior managers that’s why we are looking for a person with an outstanding sense of ownership and accountability capable to bring on the DNA of modern product discovery practices into our engineering teams. If you think the product manager job is what’s described in a Certified Scrum Product Owner class or that it is a roadmap administrator, that is a common wrong idea about what people thinks that a product manager does. We know that the Product Manager Role is one of the most misunderstood in Latin-America, If you are not an expert product manager don’t worry we will give you the space and tools to learn quickly but the passion for products and for solving customer's problems is not something we can teach you. That’s something you either have or don’t have, we assume that you have this otherwise we will note this immediately.

You will agree with us that when a product succeeds, it’s because everyone on the team did what they needed to do, but when a product fails the major responsibility will fall in the product manager.

We need that you help us to teach and set the mindset of product team to our engineers, designers, etc on your daily work what does mean working under outcome based roadmaps and objectives and key results, here we don’t celebrate the delivery if not the impact in the business objectives of our customers. You must become in the best version of Smart, Creative and Persistent if you want that your product team takes you seriously and if you want to succeed in this position.

🤘We expect from you:

Becoming an expert in your users and customers. Share very openly what you learn, both the good and the bad. Become your team’s and your company’s go-to person for understanding anything about your customer—quantitative and qualitative. Work to establish a strong relationship with your key stakeholders and business partners. Convince them of two things: (1) You understand the constraints they operate under. (2) You will only bring to them solutions that you believe will work within those constraints. Become an undisputed expert on your product and your industry. Again, share your knowledge openly and generously. Finally, work very hard to build and nurture the strong collaborative relationship with your product team.

🧐 Key Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers, third party stakeholders, product managers, delivery managers, product designer, software engineers and any other member of your team. Run product discovery activities with your product team Deliver Product Requirement Documents with prioritized features and corresponding data that support your decisions Perform product demos, walkthroughs and user tests with customers, stakeholders, engineering teams, etc.

Make sure to delivery on time all the product roadmaps and scheduled tasks to which you and your team committed. Notify quickly and in a timely manner to the customer, stakeholders, other managers and your team about any change or risk that may affect the delivery on time of your product roadmaps or any other scheduled tasks. Make the status of the product/project tasks always visible for the customers and any other relevant stakeholder. Run 1: 1 meetings with the rest of your team Carry out the sprint planning meetings, daily scrum meetings, sprint retrospective meetings, sprint review meetings and any other mechanism of the SCRUM and KANBAN methodology with your product teams. Work in sync with Technical Account Managers (TAMs), Marketing Teams, Customer Support Teams, Sales Teams, other Product Managers and Technical Leads, to guarantee customer satisfaction and the fulfillment of the commercial and business objectives of the company. Provide timely feedback to your team. Develop the Product OKRs with your team. Support the adoption of the DevOps culture within the company, according to the guide of The DevOps Handbook of the engineering area. Support in the adoption of the Strong Product Teams methodology within the company, according to the guide of The Product Team Handbook of the engineering area. Participate in the 360 Feedback Survey for the team members

Product Manager Requirements

Bachelor’s degree or equivalent practical experience in a Business-related field. Advanced English Level B2 or superior. Be Outcome Focused - Objective and Key Results (OKR) - Key Performance Indicators KPI Demonstrated understanding of the techniques and methods of modern product discovery and product delivery. Demonstrated understanding of product metrics frameworks such as AARRR, HEART, etc 4 years working on technology-powered products as either a product manager, product designer, engineer, data analyst, data scientist, or user researcher. Wide experience applying Agile Methodologies. Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing. Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative. Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship. Strong communication skills in all senses.

💣  Nice-to-Have skills Wide experience managing projects through Jira and other Atlassian products such as confluence, Bitbucket pipelines, etc. Wide experience working with UI/UX tools such as Adobe XD, Figma, Invision, etc. Broad knowledge of Cloud Computing concepts of any of the cloud providers such as AWS, GCP, Azure, etc. Previous experience coding in any high level programming language. Experience working in a product lead company Experience in the Restaurant or Box Office Industry, or developing or supporting E-Commerce products.

🏙 Location Remote.

🏢 Company background

This is the history of the company written for the CTO who is one of the Cofounders →ómo-cree-una-empresa-de-desarrollo-de-software-en-mi-pueblo-natal-desde-cero-con-personas-que-bc25b2ceb51f

💖 More about our benefits

  • Salary in USD.

  • Macbook: while hired. Yours to keep after 3 years.

  • Monitor: while hired. Yours to keep after 2 years.

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