Apr 11, 2023

Guide to Evaluate IT Staff Augmentation Partners

Staff Augmentation


Staff Augmentation, Tech Talent, IT Staff

Finding the right talent to develop the software a company needs might be complicated, that is why in order to find developers with those specific skills, solutions like IT Staff Augmentation are implemented. This model implies that the software engineers that are hired join a project and operate as a team with the internal employees of a company.  

Staff Augmentation allows companies to have access to experienced developers that have the skills they promptly need, while they control time and cost of labour. In order to achieve it, a qualified partner who offers these services is needed, which is why it will be necessary that you know how to correctly evaluate the proposals you might be presented with so you can get the talent to complete your goals. 

Evaluating IT Staff Augmentation proposals requires a thorough examination of various aspects of the offerings to ensure that the best talent and resources are procured to meet the project needs. Here are steps and criteria to consider when evaluating these proposals:

1.  Define Your Needs Clearly. Before diving into the evaluation, make sure you've clearly outlined:

   - The skills and expertise required.

   - The duration of the project.

   - Number of resources needed.

   - Communication and collaboration tools/platforms.

2.  Check Vendor's Track Record: 

   - How long have they been in the business?

   - What do their past clients say about them?

   - How many projects have they successfully completed?

3.  Skillset of Proposed Candidates:

   - Ensure that the technical skills of the proposed candidates match your needs.

   - Check if they have any certifications, and if they are up-to-date.

   - Ask for resumes or profiles of the proposed candidates.

4.  Interview Process:

   - Insist on interviewing potential team members yourself. This will give you a feel for their technical and communication skills.

   - Consider conducting a technical test or assessment.

5.  Cultural Fit:

   - It's essential that augmented staff fit well into your company's culture. This ensures smoother communication and a better working relationship.


6.  Cost:

   - Understand the pricing model. Is it hourly, monthly, or fixed?

   - Check if there are any hidden costs.

   - Compare the cost with the market rate to ensure you're getting value for your money.

7.  Flexibility:

   - Check the terms and conditions for scaling up or down.

   - What's the process to replace a team member if they aren't a good fit or if performance is subpar?

8.  Communication and Collaboration Tools:

   - What tools and platforms does the vendor use? Are they compatible with your existing tools?

   - Do they offer regular reports on work done?

9.  Confidentiality and Security:

   - Check the vendor's security policies.

   - Ensure that they have proper NDAs in place.

   - Inquire about their protocols for secure data handling and storage.

10.  Onboarding Process:

   - A swift and efficient onboarding process helps in integrating the augmented staff into your existing teams.

   - Check the vendor's onboarding timelines.

11.  Location and Time Zone:

   - Consider the challenges that might arise if the staff augmentation provider is in a drastically different time zone.

   - Decide whether you need them on-site or if remote is acceptable.

12.  Contract Clauses:

   - Check contract terms for clarity on roles, responsibilities, and deliverables.

   - Review terms related to contract termination, penalties, and disputes.

13.  References:

   - Ask the vendor for references from previous clients.

   - Reaching out to these references can provide insights into the vendor's reliability and quality of service.

14.  Support and Maintenance:

   - Does the vendor provide post-augmentation support?

   - What's their responsiveness in case of any issues or concerns?

15.  Training and Skill Development:

   - Does the vendor invest in training its employees?

   - Is there a continuous skill development plan in place for the augmented staff?

Once you've evaluated the proposals based on these criteria, rank them based on their strengths and weaknesses. This will help you make an informed decision that aligns best with your organization's needs and goals. Remember that the lowest cost does not always mean the best value, so weigh all factors carefully.

Signs to Identify a Problematic Staff Partner

Not all the proposals you receive from the augmented IT staff partners will fit your needs or meet your expectations, which is why you need to discard the ones that do not meet the prior criteria. If it does not meet the requirements, it could affect the lack of highly qualified developers and unleash an urgent replacement of staff or developers, which would be a waste of time and money.

Recognizing early signs of a problematic staff partner can save your organization time, money, and potentially serious headaches down the line. Here are some signs to look out for:


An effective and reliable staff partnership is critical to the success of any collaborative endeavor. Early identification of red flags like poor communication, missed deadlines, and a lack of transparency can prevent potential challenges and losses. It's essential to maintain open channels of communication and address concerns promptly with any partner. Should multiple indicators of a problematic relationship surface, organizations must weigh the benefits against the potential risks and consider seeking a partnership that better aligns with their values, needs, and organizational goals. By being proactive and attentive, companies can ensure that their staff partnerships are fruitful, reliable, and in sync with their objectives.